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FAQs

STANDARD SHIPPING FOR IN STOCK ITEMS

Our flat rate shipping and handling charge is free on US orders over $59.99 and $9.50 for USPS Priority mail on US orders of $59.99 and below.  Priority mail includes insurance and tracking and your parcel should be delivered within 7-9  business days.  The stated delivery period within which you will receive your order is approximate.  We will inform you if an item is out of stock and when it will be available.  If you are ordering more than one item, your goods may be sent to you in separate boxes if certain items are out of stock.

PREMIUM 3-5 DAY SHIPPING FOR IN STOCK ITEMS

Flat rate shipping and handling charge is $21.00.  With Premium Shipping your eyewear will be with you in 3-5 business days after processing time, when you order before 3pm (PST).  After 3pm (PST) please add one day. The stated delivery period within which you will receive your order is approximate.  For certain lens coatings and special order frames, the processing time may be longer. We will inform you if an item is out of stock and when it will be available.  Premium shipping is available to physical addresses in the Continental US only.  Sorry we cannot ship Premium to P.O. boxes. 

CUSTOMS FEES

Shipments from the US to other countries are subject to country-specific import regulations which can incur duties and taxes levied as parcels enter the country.  Should you need us to ship your parcel internationally, please contact Cirrus Eyewear directly at help@cirruseyewear.com so that we can provide personalized assistance.

PERSONAL USE

Please note that each order is for the personal, non-commercial use of the customer.  Resale of any Cirrus Eyewear products without the express written consent of Cirrus Eyewear is strictly prohibited.  Multiple orders representing what Cirrus Eyewear considers to be commercial quantities will not be accepted. 

ORDERS

Note that for inventory purposes, each item ordered constitutes an individual order.  We will attempt to consolidate multiple orders in one shipment and on one invoice whenever possible.  Because of inventory and packaging requirements, sometimes orders may be shipped in multiple installments.     

Miraflex, Special AR and Mirror Coating orders take 2-3 weeks processing time.  

Our default shipping method is USPS Priority mail.  We will send you the tracking number with your order confirmation via email.  If you are an international customer and would like to purchase from us, please send us an email so we address your shipping needs.

Should you have any questions, please contact us at help@CirrusEyewear.com.  

When you buy prescription glasses from Cirrus Eyewear

You will need to have a valid, non-expired prescription signed by your eye care specialist.  In order to provide you with the greatest value for your purchase dollars and the highest degree of prescription accuracy, we are currently limiting orders of prescription eyewear to single vision prescriptions only.  

You can upload your prescription to our website when you are prompted to do so during the checkout process or you can create an account with your prescription information.  You can also email your prescription to us at help@cirruseyewear.com.

Multiple prescriptions can be added to your account, for example: Reading/Close-up, Intermediate (computer) or distance (driving).  We will keep your prescription secure and confidential, always.

You can easily access your account to order new prescription glasses, sunglasses, or to update your prescription.  

Your prescription can be entered manually into the prescription form during account creation or during checkout.  All prescriptions must be validated with a photo of the current, non-expired prescription from your ophthalmologist or optometrist.  If you do not have a copy of your prescription, please provide Cirrus Eyewear with the phone or fax number of the prescribing doctor.  

Make sure that you also provide us with your PD or pupillary distance. This is usually provided by your optometrist, optician or ophthalmologist.  If you don’t have this number, it is easy to measure, click Measuring your PD for instructions.

Privacy Statement /Terms and Conditions of Use

 
Welcome to the Privacy Policy for the Cirrus Eyewear website (the “Site”).  This Privacy Policy helps you to make informed decisions about your relationship with us, so please read it carefully and be sure to contact us with any questions. 

Cirrus Eyewear carries prescription eyewear, frames and accessories specifically for children.  Cirrus Eyewear (“we” and “us”) is a company with limited liability situated and vested under the laws of California.  We designed this site to make shopping for children’s eyewear enjoyable, private and conveniently available 24 hours/day.  Cirrus Eyewear carries a large and carefully selected assortment of children’s eyewear for babies through teens.  We make every attempt to provide the information that visitors (“you” and “user”., i.e., any natural person acting on the Site with purposes having no relationship to his commercial or professional activity) need to make informed purchasing decisions. 

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, return a purchase or try-on kit, or arrange for a delivery, we imply that you consent to our collecting your personal information (the “Information”) and using Information for these specific purposes only.  If you are asked to provide Information for marketing purposes, we will either ask you for your expressed consent, or provide you with the opportunity to decline.  All the information we collect is related to improving and providing the features inherent to Cirrus Eyewear. 

Because we value your privacy, we have taken the necessary precautions to be incompliance with the California Online Privacy Protection Act.  We therefore will not distribute your Information to outside parties without your consent. 

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information anytime by logging into the “My Account” section of the site.  You can also withdraw your consent for us to contact you, continue to collect, use or disclose Information at anytime by contacting us at help@cirruseyewear.com or mailing us at:

Cirrus Eyewear

4401 South Vermont Avenue

Los Angeles, California 90037

Cirrus Eyewear is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13.  We maintain our Site in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not sell products for purchase by children and all children’s products we sell are for purchase by adults only.  By using this site you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Payment Security

Cirrus Eyewear partners with Braintree for payment processing.  Braintree provides a secure environment that goes above and beyond industry security standards and guidelines in order to best protect our customer’s payment information and privacy.  Braintree is a validated Level 1 PCI DSS Compliant Service Provider and listed on Visa’s Global Compliant Provider List and MasterCard’s SDP List.  Braintree never stores raw magnetic stripe, card validation codes (CAV2, CID, CVC2, CVV2) or PIN block data.  Storage of this data is prohibited by the PCI DSS.  Cardholder data is stored using advanced encryptions methods. Braintree uses multiple encryption keys which are stored on different physical servers.  A data thief would not be able to make use of information stolen from a database without also having the key.  The data store where cardholder data is kept cannot be connected to via the internet.  Cirrus Eyewear has chosen Braintree for payment processing because Braintree meets our high standards for security.

Cookies and Web Beacons

Cookies are small text files that websites send to your computer.  A cookie can be thought of as an Internet user’s identification card.  They let the website know when the user has returned.  This lets the site bring up information relevant to that user, for example, your name, past orders, etc.

Cookies make the interaction between users and websites faster and easier.  Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user’s preferences or account details for a future visit.  Our Site uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly. 

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Sweaty Betty website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

For further information about managing and disabling cookies on your computer see allaboutcookies . By using our websites, you consent to our placement of cookies on your computer. You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies. Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our websites.

Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags".  Web beacons are most often used in conjunction with cookies to track activity on our Site.  When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.

Google AnalyticsTM

Our Site uses Google Analytics, a third-party web measurement and customization technology as defined and organized by the federal government’s Office of Management and Budget (OMB) “Guidance for Online Use of Web Measurement and Customization Technologies”.  Here’s how it works: Google Analytics places a small file on your computer, commonly called a “cookie,” so that it can recognize your computer if you visit our Site in the future. This cookie does not collect personal identifying information. This is considered a Tier 2 service in the OMB guidance.

Google Analytics does not collect personally identifiable information through its cookie and does not combine, match, or cross-reference our Site’s information with any other information. Please review the Google Analytics privacy policy for additional information.

Should you choose to disable this web measurement tool, you will still have full access to the Site. While the details vary from browser to browsers, most modern browsers can be set up to accept, reject or request user intervention when a site asks to set a cookie. Google Analytics uses a cookie that begins with: _utm.

Data Collection and Protection

Any personal information you provide to us is maintained on secure servers. We collect information when you update your account, register online or log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, participate in a contest, promotion or survey, or join our social networking sites. We may also collect information from you through other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number). If you create an online account, you also have the option of providing your product preferences or interests.

There are limited circumstances where we may share some of your data with others and they are as follows:

1.     With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. In the unlikely event that our business assets are ever sold to or purchased by another company, Cirrus Eyewear may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

2.     If required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

3.     To outside research companies whom we may ask to contact you directly for

your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

4.     Occasionally names and addresses (never email addresses) are made available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at help@cirruseyewear.com

Prescription Information

You hereby certify that you have a valid prescription for the prescription eyeglasses that you are ordering. You represent and warrant to Cirrus Eyewear by placing an order that your information you enter into the Site is valid and true and exactly matches your prescription as provided by your eye care provider, optometrist or ophthalmologist (the “Providers”). You further certify that you will renew your prescription in strict accordance with your Providers suggested regime. You understand that we will not fulfill your order unless you have a valid prescription. You hereby consent to our contacting your Provider or providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information.  Your Provider should give you a paper copy of your prescription after your evaluation and is required by law to do so at no charge.  The prescription must include the Providers printed name and signature. 

Use of our Site

Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. You agree to use the Site only for lawful purposes. You are prohibited from transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site.

You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and Cirrus Eyewear owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. You agree not to modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. You may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.

Links to Other Sites

This site contains links to other sites, including social media sites, that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and read the privacy policy of each and every site that collects personal information. This privacy policy applies only to information collected by our Site.

Our Rights

We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind in order to 1. protect our rights or property or the rights of the users, 2. satisfy any law, regulation or government request; or 3. make disclosure as is necessary or appropriate to for Site operations.  We are not responsible for the screening, policing, editing or monitoring of such content.  If notified of allegedly infringing, defamatory, damaging, illegal, or offensive content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such content from the Site. 

We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

Privacy Policy Updates

We may update our privacy policy from time to time.  Whenever we make a chance, we will post the updated policy at this site and we encourage you to check our policy periodically.  This policy was last modified on August 16, 2016.

If you have questions about your personal data or our privacy policy, please contact us at help@cirruseyewear.com.  Please note that Cirrus Eyewear will NEVER ask for personal details via email.  If you do receive an email requesting this information, please contact our helpdesk immediately.

 

If the lens or frame breaks, or if you are not happy with the frames we can exchange the frame anytime (for another frame of the same cost) or refund the cost of the frames within thirty (30) days of your initial purchase.  If you prefer exchange, buyer pays return shipping and we will ship the new frames out for free.  Your return credit will be applied to your credit, debit card or PayPal account upon receipt of the returned items. Unused accessories in original packaging can be returned for a full refund or credit.

Shipping charges will not be refunded.

If you feel there is a manufacturing error, return the glasses for inspection within the warranty period (specified on the product page for each product). If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Our warranties do not cover normal wear and tear to the frames, lenses, or coatings.

Anti-reflection (AR) and mirror warranties cover crazing peeling, and minor scratches.

Topit AR, Standard and Premium Mirror Coatings Warranties cover one (1) year.  Vivex AR coating Warranty is two (2) years.

If you have an FSA or HSA debit card, you can enter that card's information at check-out, just like you would a normal credit card. If you do not have an FSA or HSA debit card, you will have to make your purchase using another credit card and seek reimbursement directly from your FSA or HSA provider. Most FSA or HSA providers will require you to submit a reimbursement form along with an itemized receipt.  We will email this receipt to you along with your purchase confirmation. At this time, Cirrus Eyewear is not able to bill your insurance directly for your purchase.                                                                                                                                                                                     

Miraflex recommends the following sizing:

Baby One 37:  1-3 years

Baby One 44: 6-9 years

Baby Plus 2 42: 5-8 years

Baby Plus 39: 2-5 years

Baby Zero 2: 34

Baby Zero 31: 3-8 months

EVA 43: 7-10 years

Maxi Baby 38: 2-5 years

Maxi Baby Lux 2 40: 5-7 years

Maxi Baby Lux 38: 2-5 years

Maxi Baby 2 40: 5-7 years

Maya 42: 3-5 years

Mini Baby 33: 8-24 months

New Baby 1 39: 3-6 years

New Baby 2 42: 5-8 years

New Baby 3 45: 8-11 years

New Baby 4 47: over 10 years

Nick 50: Teen

Nicki 48: 10-15 years

 

TIPS FOR SELECTING THE RIGHT SPORT PROTECTIVE EYEWEAR FOR YOUR CHILD 

posted on November 30, 2016 by Liberty Sport

As more top athletes are seen wearing protective eye gear, those glasses, goggles and masks that kids used to hate have suddenly become cool. Not only do they tell the world they take playing seriously, they can also enhance performance. But even the best gear in the world won’t do any good if it’s not worn, so how do you ensure your young athlete will use the eyewear you’ve gone to the trouble and expense to provide it? It all comes down to fit and function.

Choose Impact Resistant Sports Eyewear

Not all sports eyewear is the same. Quality player-tested sports goggles and eyeglasses have high-impact nylon frames and polycarbonate lenses that meet ASTM F803 standards for impact resistance. Their molded padding provides grip, comfort, and long-lasting protection. Eyeglass temple material adds flex, grip, and comfort during play, and straps, bands, and venting on both frames and goggles keep our eyewear in place for maximum performance. Our advanced eyerim design accommodates a wide range of prescriptions or can be worn in non-prescription.

Eye injuries account for an estimated 100,000 doctor visits by children each year—most of them sports-related—and are the leading cause of blindness in children in the U.S. As many as 90% of those injuries could be prevented with protective eyewear so be sure to start with the impact rating of the frame by sport as a start to selecting the right protective eyewear.

Select the Best Gear for the Sport

Balls, racquets, sticks or any flying objects represent potential eye injury as well as hands and fingers to the face or the eye. But different activities present different hazards, so some sports call for different eyewear that others.

Hunting, Fishing, Hiking, Golf, Tennis, Track and Field and Bicycling

These are all low-risk for injury due to flying objects, but any outdoor activity carries the risk of long-term eyesight damage due to sunlight. Participants should wear performance sunglasses with polarized lenses that have anti-scratch and anti-fog coatings. If they like to crowd the net, goggles might be a better choice for your budding Wimbledonians. Skiers and snowboarders should choose ski goggles or wraparound sunglasses with polarized, mirror-coated lenses.

Baseball and Softball

These sports call for polarized sport sunglasses or goggles in the field and helmets with polycarbonate face shields for batting. Catchers can choose a traditional mesh or hockey-style facemask behind the plate.

Soccer, Basketball and Volleyball

A ball in the face can certainly hurt, but the larger risk to eyes in the sports is getting poked by another player. Wraparound sports goggles with vents and anti-fog, anti-scratch coatings are the best choices.

Handball, Racquetball, Squash and Badminton

Each of these sports involves a high-speed projectile that can do a lot of damage very quickly. With objects hurtling toward young eyes at up to 200 mph, vented sports goggles with anti-fog polycarbonate lenses are a must.

Hockey and Lacrosse

High-speed projectiles and flying sticks in these sports call for full-face protection. Lacrosse players need padded face masks, while hockey players need full-face helmets to protect against head injury. Goalies in both sports need full helmets and face masks.

Water Sports

Swimmers and divers have specialized goggles and masks appropriate to their sports, Water polo players and water skiers need polycarbonate goggles to protect against fingers and flying objects.

Other Sports

Football players should have polycarbonate face shields attached to their helmets. Paintball players need full-face helmets. Fencers have distinctive wire mesh masks. Boxers and most martial artists fight unprotected, so along with brain and other injuries, corneal abrasions and retinal detachment are risks. Regular eye exams are essential.

Fit the Gear to the Player

No matter how carefully you choose your child’s sports eyewear, they won’t wear it if it’s not comfortable. If the glasses or goggles slip around or don’t fit properly, the protection they give is compromised, if they even get worn at all. The same holds for eyewear they’ve outgrown.

Poor fit can affect performance, too. Peripheral vision can be compromised, and prescriptions can change. Check the fit of your child’s sports eyewear at the start of every season. Make sure they sit properly and any padding rests comfortably in place. Check that the eyes are centered in the lenses both vertically and horizontally. Crisp, clear vision is essential for good performance, too, so make sure prescriptions are up-to-date.

Optimal Lens Tints and Coatings for Active Play

Once you have the right frame and fit, lens tints and coatings are another important factor to consider on your polycarbonate lens. If you have a goggle fit in particular, be sure to get an anti-fog coating on the lens and anti-reflective coating with scratch hard coat to protect the lens and minimize glare during active wear.

If you are playing an outdoor sport, you may also want to consider a tint for UV protection or even a photochromic lens that will change from dark to light as needed based on the amount of sunlight.

 

Miraflex Eyewear is a signature line of Italian made, Flexible & Safe, plastic frames with no metal parts, making it the safest option for your child’s protective eyewear. With over 20 years providing quality eyewear, Miraflex glasses are all BPA Free, Latex Free & Hypo-Allergenic.

Miraflex frames offer an anatomically designed bridge that eliminates the need for nose pades and the inherent, associated risk.  The elastic band wraps behind the head and assures that the frames stay seated properly on the face with tensors that take up any elastic slack.

Miraflex frames come in a countless number of combinations from which to choose: 15 styles, 6 models and 32 colors.  These options ensure that you will find the perfect style and fit for you or your child’s face. 

If there is a frame that you like on the Miraflex website and you can't locate it on the Cirrus Website, please send us an email request and we will work with you to find the right frame.  

 

Looking for the perfect gift?  Our gift cards can be purchased online during checkout or by clicking on “gift card” at the bottom of the page.  We can deliver your personalized gift card through email or regular mail. Choose from one of our beautiful custom designs.  Each gift card comes with a special code that can be used at any time on Cirrus Eyewear towards a purchase.  Gift cards do not expire and we do not assess any service fees for non-use.  Gift cards are redeemable for merchandise only and are not redeemable for cash except as required by law.  In California, you can redeem Gift Cards for cash if the remaining balance is less than $10.  Questions?  Email us at help@cirruseyewear.com

Please feel free to email us with any questions at help@cirruseyewear.com

or fax at 323-232-3989

 
4003 South Vermont Avenue
Los Angeles, CA 90037

phone: 323-232-1234 (direct line to our lab at LA Eye Center & Clinic)

How often have you been sitting out by the pool in a lounge chair and trying to read your iphone and ipad only to realize that you can't see the screen with your sunglassses on?  Notice that you can see the screen perfectly well with your regular glasses? The reason for this is most likely the fact that your sunglasses have polarized lenses.  Polarized lenses are fantastic for glare protection, especially if that glare is coming off the water.  Lenses that are polarized contain a special filter that blocks the intense reflected light reducing glare.  

 

Most cell phones have a polarizing filter that helps to cut glare and reflections which makes the screen easier to see in bright sunlight.  When your phone and sunglass filters are aligned in opposite directions, all the light from your screen is cut out so you can’t see anything.  Fortunately, there is a simple solution, rotate your tablet or phone 90 degrees. It’s that simple!

 

Curious?  Check out this simple explanation of polarized light on Physics Classroom.  

 #cirruseyewear